Busy Connect ...
The user will not actually get charge for a busy connect service. When he reaches a busy line, instead of getting a busy signal, he will get a prompt to th effect "if you want the phone company to call you back when the line is free ... for a 75 cents charge ... press 1 is yes, and 2 for no". So, you modem user should not be charge when it encounter that situation. As with your users complaining getting "no answer", well, it is really a case of swapping of the failure code of "busy" to "no answer". In either case, they are out of luck ... because pressumably you do not have enough circuits into your dialup POP, or the ILEC/CLEC has capacity problem ... hence the busy situation. Regards, John Leong --------------------------------------------------------- Bell Labs Research johnleong@research.bell-labs.com 4995 Patrick Henry Dr. Tel: 408-567-4459 Santa Clara, CA 95054 Fax: 408-567-4448