Unnamed Administration sources reported that Joshua Goodall said:
The situation is excerbated by the tendency of good support personnel to climb the corporate ladder into systems/routing. Very often I've seen tech support hired as little more than answerphone monkeys, naturally encouraging those with an emerging clue to either leave or rise.
Some of the best firms have EVERYONE do a [week?] tour in Phone Support every [6 mon, year]. I have talked to sales managers, presidents and such ilk. You *know* that they understand the business, and the product. -- A host is a host from coast to coast.................wb8foz@nrk.com & no one will talk to a host that's close........[v].(301) 56-LINUX Unless the host (that isn't close).........................pob 1433 is busy, hung or dead....................................20915-1433