On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing <nicotine@warningg.com> wrote:
Did you purchase SMARTnet when you bought the device? If you didn't, you're probably SOL. This is not true. Cisco provides a limited lifetime warranty on hardware
On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote: purchased from them or an authorized reseller, with our without SmartNet.
On some: not all their hardware, they offer limited lifetime warranty. Lifetime is the exception to the rule: many of their components are 90 days or 1 year. The "limited" bit is also important --- they have restrictions in fine print. It's strongly recommended you buy their SmartNet, if you want their reps to treat you reasonably and make efforts to fulfill your paper warranty. Getting the manufacturer rep to actually honor the paper warranty and allow you an RMA, when there is no paid support.... is another thing altogether. May require a great deal of persistence on your part, As in continuing to contact Cisco and refusing to take "NO" as an acceptable answer to your RMA request. Or it may just not happen....
For an example, browse to http://www.cisco-servicefinder.com/warrantyfinder.aspx and look up specific products. I looked up an WS-C3750G-48TS-S, and while the warranty does not cover support (TAC contracts do), there is a lifetime warranty good for 5 years from EoS with a 10 business day turnaround.
-- Brandon Ewing ( nicotine@warningg.com)
-- -JH