Last time I setup Iperf3 it was semi difficult, and would be impossible trying to coach a soccer mom on how to setup over the phone. I am leaning towards a CPE that has speed test built in, or a low cost, sub $100 device we could ship to the customer to install. Anyone know of something like that? On Wed, Jan 16, 2019 at 10:55 AM David Guo <david@xtom.com> wrote:
We ask our customers use iperf3 to test speed.
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------------------------------ *From:* NANOG <nanog-bounces@nanog.org> on behalf of Colton Conor < colton.conor@gmail.com> *Sent:* Thursday, January 17, 2019 00:54 *To:* NANOG *Subject:* Network Speed Testing and Monitoring Platform
As an internet service provider with many small business and residential customers, our most common tech support calls are speed related. Customers complaining on slow speeds, slowdowns, etc.
We have a SNMP and ping monitoring platform today, but that mainly tells us up-time and if data is flowing across the interface. We can of course see the link speed, but customer call in saying the are not getting that speed.
We are looking for a way to remotely test customers internet connections besides telling the customer to go to speedtest.net, or worse sending a tech out with a laptop to do the same thing.
What opensource and commercial options are out there?