On 12/14/2009 04:32 AM, Michelle Sullivan wrote: <snip>
I'm a robot writing you on behalf of the SORBS' admins. The reason you're getting this automated response, is our desire to provide you with consistent and fast responses. I'm prepared to correctly analyze most of the cases appearing in the DUHL queue. <snip>
This last sentence seems to be my point of contention here. I am trying to get a /18 removed from the DUHL and every time the robot tells me some arbitrary ranges I did not mention explicitly are being tested and/or not eligible for delisting. Since the ranges not eligible are configured the same as those that are, I can't figure this out. Replying to the robot resulted in no response for a month, so I ended up submitting a ticket via the ISP contact form directly, with all the information requested, but the first time, someone just pushed my request back to the robot and it refused ranges again. I understand you get a lot of traffic to your ticket system, but I have to wonder whether a system which is so complex and large that it is near impossible to support and keep maintained accurately is actually still useful. I assume you love (to some degree) helping kill spammers, but maybe you need to solicit (screened) volunteers to expand your staffing? -- Kevin Stange Chief Technology Officer Steadfast Networks http://steadfast.net Phone: 312-602-2689 ext. 203 | Fax: 312-602-2688 | Cell: 312-320-5867