On Tue, May 21, 2002 at 04:55:51PM +0900, Gary wrote:
Richard:
And if^H^Hwhen you run into a really fun issue, don't even think about calling Foundry TAC after hours, all you'll get is someone's house with their screaming kids in the background.
Our TAC is 24/7 and has been 24/7 for years. I work in the Support Center for Japan. We have not gone 24/7 yet, but it is under investigation. Sitting 2 feet from me is a gentleman who has been working with Foundry products since '97. He has called almost every day since then and not once has had the problem you described. I did not mention to him why I was asking these questions and he is honest. Did you call the wrong number? This looks a bit personal...
I didn't say it wasn't 24/7, I just said it rang through to someones house with their screaming kids in the background on a regular basis. I do know how to operate a telephone, thanks. :) And it's nothing personal, I have actually been one of Foundry's biggest supporters compared to almost every other engineer I know. Everyone else gave up using them in layer 3 a long time ago. -- Richard A Steenbergen <ras@e-gerbil.net> http://www.e-gerbil.net/ras PGP Key ID: 0x138EA177 (67 29 D7 BC E8 18 3E DA B2 46 B3 D8 14 36 FE B6)