On April 29, 2020 at 07:35 nanog@ics-il.net (Mike Hammett) wrote:
"What is it, exactly, that you expect a provider to do with your report of a few failed SSH login attempts to stop the activity?... disconnect the customer."
Yes.
What I've done in the past is tell the customer we have received complaints and if they continue will bill them $100 (pick a number) per complaint as we are obliged to respond to them. I actually had someone pay me about $1,000 once tho I'll admit the threat was usually enough. In a couple of egregious cases I billed them and shut them off explaining they didn't have sufficient credit with us so will only be turned back on when the complaint bills are paid and a deposit for future complaints received (pick a number.) TBH I usually never heard from those customers again but that was fine by me. -- -Barry Shein Software Tool & Die | bzs@TheWorld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: +1 617-STD-WRLD | 800-THE-WRLD The World: Since 1989 | A Public Information Utility | *oo*