On 02/07/01, lucifer@lightbearer.com wrote:
James S. Smith wrote:
What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems, etc.
WebRT, though it's really only suited to a rather small setup unless you tweak it by hand some (we're mostly using it to track software development bug reports, as opposed to task management).
There've been a lot of improvements made to RT since it was called "WebRT" -- including a total rewrite, which is now in beta. http://www.fsck.com/projects/rt/ has info. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold