28 Oct
2004
28 Oct
'04
10:33 a.m.
On Thu, Oct 28, 2004 at 10:12:45AM -0400, James Baldwin wrote:
experience with it. If someone has had a painless and successful experience using Remedy to handle abuse desk ticketing I'd love to hear a little about the overall engineering of the system to handle it.
If anyone has had a painless and successful experience with Remedy, I'd love to hear about that, as well. ;) I second the RT route. Budget half a day to get it up on a test box and it's pretty easy from there. In particular you may want to look at the version of RT tuned for Incident Response - http://bestpractical.com/rtir/ John