Other people on their street do have Kinetic, and I believe Windstream laid cable from the street to their house, but they are being told there are no facilities to connect them to an OLT or some other type of termination device.

Thank you

jms

On Sat, Apr 22, 2023, 23:58 Alex Ryu <moonhunt@gmail.com> wrote:

It is new construction home, it may be HoA, so it is controlled by HoA which may have some deal with one provider for landline.

So it may be dictated by HoA until it reach to certain level when that binding deal is expired.

 

 

Sent from Mail for Windows

 

From: Justin Streiner
Sent: Saturday, April 22, 2023 10:46 PM
To: NANOG
Subject: Windstream/Kinetic OSP assistance/clie sought

 

Some of my family recently moved to an area of North Carolina where high-speed residential Internet connectivity options seem to be very limited. Outside of the options below, the only thing they're able to get is satellite Internet service, and the performance has been very poor 

 

They moved into an area where the neighbors have Kinetic (Windstream's Internet service) but my relatives have been told that there are no facilities available for them. This is new construction, so perhaps it's possible that their address hasn't been added into whatever systems Windstream/Kinetic use for service pre-qualification?

 

Is there anyone I can talk to at Winstream to find out if it is indeed possible to get service at their address, or if there is way I can get past the gatekeepers?

 

Any guidance from someone in the know at Windstream would be greatly appreciated. 

 

Thank you

jms