I talked with Matt Parnell(sp?) at MFS/Worldcom today (10/30) about the issues at MAE-WEST and MAE-EAST and he told me that they were going to start doing the upgrades at MAE-WEST around the second week of November. This consisted of moving the switches onto new power and into the new colo location. He indicated that they were going to hold off on inserting more Gigas in the fabric at MAE-WEST until all problems with MAE-EAST have been resolved. As most people know MAE-EAST was upgraded from 3 to 6 Gigas and are adding more trunks between existing Gigas. I guess MFS/Worldcom found some limitations of the DEC hardware and are working with them at this time to resolve the problems. MFS/Worldcom thinks that they have fixed most of the packet loss problems but are now experiencing problems with the Gigas rebooting every 24-30 hours. As opposed to every 10minutes with 40% packet loss; I guess this is improvement. As far as the future, Matt hinted that MFS/Worldcom may be experimenting with an ATM product offering instead of FDDI for a next generation MAE solution. This would somehow introduce ATM into the current design. He didn't comment any more on the details. I bitched for about an hour at them for not keeping the NAP particiapants informed as to the status of the MAEs - work, outages, etc. Since the customer service, or lack there off, has really sucked and the service has been less than moderate. I requested info on what was being done to correct these problems. He admited that the tech lists were not being used because of a move from San Fran to Dallas but couldn't say any thing else as to when things were going to get better. I guess if nothing happens we'll call his boss Larry Walberg. (I believe he is the director of ops). We (FNSI) have paged him a couple of times before on some circuit issues and is very good at getting things done and people to move. Todd R. Stroup Fiber Network Solutions, Inc. On Thu, 30 Oct 1997, Chris Fairbanks wrote:
Has anyone heard anything more from MFS/Worldcom about the problems at MAE-WEST?
Chris
-----Original Message----- From: Justin W. Newton [SMTP:justin@priori.net] Sent: Wednesday, October 29, 1997 5:47 PM To: dlr@bungi.com; nanog@merit.edu Subject: Re: Operational: MAE-WEST
At 11:37 AM 10/27/97 PST, Dave Rand wrote:
Despite the (small) improvement last week, apparently achieved by adding another FDDI between giga1 and gigis2, MAE-WEST loss continues.
I'm currently seeing up to 40% loss between giga1 and giga2, and about 30% between giga2 and giga3.
I've contatacted Steve, but no word back, yet.
Apparently DEC was making some CoolNewSoftware(TM) available today which is going to solve world hunger as well as packet loss between AMES and MFS. Anyone official care to comment?
************************************************************** Justin W. Newton voice: +1-650-482-2840 Senior Network Architect fax: +1-650-482-2844 PRIORI NETWORKS, INC. http://www.priori.net Legislative and Policy Director, ISP/C http://www.ispc.org "The People You Know. The People You Trust." **************************************************************