RE: Vendor Support Clue/NOC Clue

Do what Cisco did. (1) tie everyone's job and bonuses to customer satisfaction surveys and (2) have TAC engineers keep bringing in additional help until the problem is solved and not just pass it on to someone else. They also seem to have a fairly well-honed clue-detector - I've yet to hear of one talking down to a customer. - James D. Wilson, CCDA "non sunt multiplicanda entia praeter necessitatem" William of Ockham (1285-1347/49) -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Forrest W. Christian Sent: Friday, June 25, 1999 8:11 PM To: nanog@merit.edu Subject: Vendor Support Clue/NOC Clue