Level 3 voice outage?

Curious if anyone else is having issues with Level 3 (legacy Twtelecom specifically) enterprise SIP? I’m at minute 45 of being on hold with them, so I suspect they are having known issues. Our sales rep mentioned a toll free outage being tracked under master ticket 11377637 but I don’t have the details of that yet. We’re seeing our toll free numbers completely down, since what I believe to be 4a EST time frame. Most of our toll numbers have an unusual 25 second delay before we get any SIP traffic from their equipment, but the call does ultimately connect. David