On Fri, Dec 26, 1997 at 08:20:55PM -0700, Darin Wayrynen wrote:
I *DID* open a trouble ticket BEFORE posting.
There are no trouble tickets in our ticket system opened by either yourself, any of your employees, or any of your downstream customers for the past few days. In fact, there were very few tickets opened at all.
Do you have a ticket number?
If you are THIS disconnected from what goes on in your own company, perhaps we need a new upstream provider.
Actually, you know that I'm not disconnected from what goes on in this organization. I see every ticket that is opened, worked on, and closed, which is why when I read about your situations on the Nanog mailing list rather than our internal email system I get concerned that something is amiss, and check out the ticket system myself.
Darin -- 'shredding packets around the world' ======================================================================== Darin Wayrynen, Chief Technology Officer, (602) 303-9500, darin@good.net
That's ok Darin. Copies of the email from your NOC people who were working the issue, and ultimately resolved the issue, will be attached to our cancellation - since you persist in calling me a liar in public. If you wish to discuss this put your *President* on the line with me Monday morning by 10:00 AM. -- -- Karl Denninger (karl@MCS.Net)| MCSNet - Serving Chicagoland and Wisconsin http://www.mcs.net/ | T1's from $600 monthly to FULL DS-3 Service | NEW! K56Flex support on ALL modems Voice: [+1 312 803-MCS1 x219]| EXCLUSIVE NEW FEATURE ON ALL PERSONAL ACCOUNTS Fax: [+1 312 803-4929] | *SPAMBLOCK* Technology now included at no cost