On Tue, Aug 27, 2013 at 12:14 PM, Joe Abley <jabley@hopcount.ca> wrote:
I would add:
- response you can expect when you call one day and say "our 10GE is maxed out with inbound traffic from apparently everywhere, it has been going on for an hour, please help"
That was good for a laugh. If it's a DoS, you know what the answer already is. "We no longer offer filtering for any of our customers. You must upgrade to the DDoS prevention service." We've actually made a list of other companies that share our providers' downstream links in each facility and reached out to them. We get them to call up and complain to said tier1 provider that "something is affecting our traffic." That usually gets filters installed....otherwise no dice. If it's a legit capacity issue, you'll get a response whenever your sales guy comes back into the office. -richard