Hopefully Jared can fix it. Owen's description matches up very well with my experiences in trying to fix similar problems at Akamai.
From: "Jared Mauch" <jared@puck.nether.net>
To: "Owen DeLong" <owen@delong.com>
Cc: nanog@nanog.org
Sent: Wednesday, March 27, 2019 12:25:32 PM
Subject: Re: Banned by Akamai (or some websites hosted with Akamai)
All companies have unique challenges in trying to mitigate abuse and serve customers well.
Miao I’ll collect details from you in private to see if there is something that can be done.
Sent from my iCar
> On Mar 27, 2019, at 4:56 PM, Owen DeLong <owen@delong.com> wrote:
>
> Akamai will _NOT_ be helpful in this situation.
>
> They will tell you that it is their customers who set the policy for their “Web Application Firewall”.
>
> In reality, Akamai’s customers set certain things on “autopilot” where Akamai maintains a reputation database for various IP addresses and triggers actions
> set by their customers without their customers direct knowledge or intervention.
>
> Akamai’s process for dealing with this (or rather their refusal to create a process for dealing with it) is a horrible disservice to the internet and to their customers.
>
> I tried to push for changes to this process while I was there and had no significant success.
>
> I’ve also been the victim of these practices after I was laid off by Akamai (along with about 7% of their employees last year).
>
> Because of a variety of issues I’m not at liberty to elaborate, it isn’t an easy problem for Akamai to solve, but as a company that prides itself on tackling and solving difficult problems, they’ve certainly fallen short here.
>
> Owen
>
>
>> On Mar 27, 2019, at 08:46 , Siyuan Miao <aveline@misaka.io> wrote:
>>
>> Hi,
>>
>> I got some complaints from customers and found out that all IP addresses announced in one of our ASN are banned by Akamai or some websites hosted with Akamai.
>>
>> I've tried to contact one of the website owners but didn't get any response.
>>
>> Could someone from Akamai contact me off-list?
>>
>> Regards,
>> Siyuan Miao