Ok, two mass shootings, touchy topic, lots of emotions this weekend. Going straight to the point.
Most of us who operate internet services believe in not being the moderator of internet. We provide a service and that’s it. Obviously there are some established laws around protecting copyrights, and other things which force us to
legally take action and turn things down when reported.
What can we do better as network operators about hate sites like 8Chan?
De-anonymize them. Let them say what they'll say and defend their right to say it but don't let them hide behind your name. Promise that when the police come knocking and it appears to you to be a hate speech site, your privacy policy is: none
whatsoever.
The best cure for speech is more speech. The President notwithstanding, hateful behavior has a hard time surviving the light of day. You shouldn't be the censor but you can shine the light.
(Also, as a practical matter the further you force folks to the fringe, the harder they are to track and thereby stop. Letting folks know you object by terminating their service does them more of a favor than cooperating with law enforcement.)