In Boston, 80% of our new Verizon ADSL installs went straight from Verizon signing off on them into a trouble ticket and back to the carrier. We stopped advertising the service entirely because they were unable to deliver it. DSL isn't their only problem, though. They still have chronic capacity shortfalls in the Boston metro area, too. This is not the kind of service record you want to see when the state PUC has recently passed on approval for Verizon LD service to the FCC. -travis On 16 Feb 2001, Sean Donelan wrote:
Verizon is continuing to have network problems.
http://washingtonpost.com/wp-dyn/articles/A12557-2001Feb15.html
Although Verizon's spokesperson may be correct, it may not be a systemic network-wide problem. However, it does seem to be evidence of a systemic management problem.
Are things as bad in Verizon country as they got in Ameritech country? Eventually the various state PUC's had to intervene in Ameritech's service problems.