At 04:10 14/09/01, Sean Donelan wrote:
Cisco TAC has created a new priority schedule for replacement parts within the USA. There are now priority levels above P1 for problems affecting national security and emergency service (hospital, police) networks. "Normal" P1 calls and shipment of any replacement parts will be handled after national security and emergency service networks. Air cargo shipments are still delayed.
Note that US Federal Law specifies those additional priorities, so while they are not "normal", all equipment providers are required to handle national security and emergency services network providers preferentially -- whenever the special precedence is invoked by an authorised requestor. AFAIK, this process was last used during the Gulf War, when DoD sent their own trucks/people to vendors pick up the network/computer equipment they needed, then flew it out via MAC. This precedence also applies to new equipment, should any be needed. As an aside, the part of the Pentagon hit was using Extreme Networks' switches/routers for their unclassified networks. Ran rja@inet.org