slightly OT : versign complaint department

i've been trying to add a pgp key to the verisign/netsol database for the past two weeks. i've sent four messages, opened three web help requests, and spent three hours on the phone with their helpdesk. they know less than their customers about their own procedures and web documentation for adding keys for PGP guardian auth. i guess this is the problem with government sanctioned monopolies. i'd like to do something about it. does anybody know if there is a formal board or governing group that i can send my grievances to? - brett