I've been on Sprint's side of this problem before so I'd like to add a few words to this discussion. Let's assume for the sake of argument that the Sprint people are neither incompetent or malicious. Once Sprint's operational people realized that they had a problem on their hands they started to push the issue up corporate food chain. It could take them weeks before they are actually able to get the issue in front of someone with enough authority and interest in solving the problem. Once it reaches that point it could take several more weeks before the problem is actually solved. The wheels of large corporations and our legal system do indeed turn very slowly. In the case I was involved in I short-circuited the corporate hierarchy and went right to the legal department. It took them several weeks to come up with a plan that was legally viable and then 30 days to execute it. The whole time this was going on we couldn't say anything to the public. In the meantime, I believe that is worthwhile to keep the pressure on Sprint, however some avenues other than operations may prove more fruitful. Perhaps letters/faxes to Sprint's public relations department, internet marketing and the President of the company might have some effect. It probably wouldn't hurt to let the editor at InfoWorld (do I have the name right? -- you know, the tabloid that Metcalf works for) know about this situation. And black-hole IQ's IP datagrams at your router while you wait for our legal system to work. Regards, Joel Gallun