On Mon, Apr 19, 2004 at 12:03:32PM -0700, Dan Hollis wrote:
On Mon, 19 Apr 2004, Jeff Shultz, WIllamette Valley Internet wrote:
** Reply to message from Drew Weaver <drew.weaver@thenap.com> on Mon, 19 Apr 2004 13:42:53 -0400
[...notification of the...]
average home Dial-Up users who were infected with various malicious agents (I.e. Nimda, et cetera) and we actually contacted those users, to let them know and again we were met with more hostility. You definitely don't have our customers then. Our usually appreciate being told that their systems are screwed up.
He's right.
Most customers get defensive/hostile when you tell them there's something wrong with their system.
For what it's worth, our (dial-up and DSL) customers have generally act thankful when contact them about the problems their machines are causing. I guess nothing changes -- the world is full of people. :-)