On 12/11/14 10:16 AM, Livingood, Jason wrote:
On 12/11/14, 1:06 PM, "Kain, Rebecca (.)" <bkain1@ford.com> wrote:
No one who has Comcast, who I've forward this to, knew about this (all US customers). Maybe you can send here the notification Comcast sent out, to your customers.
I emailed you off-list. I am happy to investigate individual cases. The rollout has been happening since probably 2009 or 2010.
Jason, While that offer is noble, and appreciated, as are your other responses on this thread; personally I would be interested to hear more about how customers were notified. Was there a collateral piece included in their bill? Were they e-mailed? And are we correct in assuming that this is strictly opt-out? And is the report that if you opt out with your account that you are not then able to access the service elsewhere correct? Completely aside from the fact that other services have done something similar, I regard all of this as quite troubling, as it seems others here do as well. Doug