On Thu, Aug 29, 2002 at 06:42:04AM +0200, Mikael Abrahamsson wrote:
On Wed, 28 Aug 2002, Frank Scalzo wrote:
Whoops! 2 hours to find routers w/o an IGP tsk tsk.
I think it's worth full credit that they actually say what was wrong and why it took so long to fix it. A lot of other companies would mumbo-jumbo a human error like this in order to not lose face.
Massive stupidity shouldn't win you points just because you admit to it (note that I consider the *massive* stupidity part to start at the inability to troubleshoot the problem, not the failure in change management). But to be fair, when a NOC or Customer Service person writes an RFO, it usually comes out sounding very very bad, regardless of the actual complexity of the situation. I'm certain all the AT&T customers hope that was the case here. :) -- Richard A Steenbergen <ras@e-gerbil.net> http://www.e-gerbil.net/ras PGP Key ID: 0x138EA177 (67 29 D7 BC E8 18 3E DA B2 46 B3 D8 14 36 FE B6)