If only Cisco would sell "software only" support. 3rd party smartNet alternatives are nice for parts replacement. They suck for support, imho, especially, when it comes down to declaring a problem to be a bug. On quite a few occasions I found bugs in IOS and TAC submitted those as bugs and fixed them reasonably fast. Andrey On Fri, Feb 11, 2011 at 3:41 PM, John Macleod <JMacleod@alentus.com> wrote:
Just interested in other peoples experience to companies offering alternatives to SmartNet?
Pros/Cons/Tradeoffs?
We currently have a mix of SmartNet and internal parts supply.
John
__ John Macleod Alentus UK Limited Seymour House South Street Bromley BR1 1RH +44 (0)208 315 5800 +44 (0)208 315 5801 fax alentus.co.uk | alentus.com
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