* How about the plastic stand-offs that hold the AIM-VPN cards in the 2600 and 1700 series. Yeah...the ones that DON'T come with your SmartNet replacement chassis and that you have the pull the entire board to release. * And how about this: Cisco: PICK A BUSINESS END ON YOUR SMALL OFFICE ROUTING EQUIPMENT. Most of my less clued customer like to "help out" and rack the equipment ahead of time. And it always gets done pretty side out. Yeah..the side with a Cisco logo and three lights. It sure does look like it should be the front, but it's useless that way. Maybe putting the power on that side would clue people in to the fact that it's basically useless to point that at the easy-access side of the rack. * PCs with built in Ethernet that is so close to a lip on the case, with the release pointed down, that you need to use a screwdriver/knife/whatever to release the cable. * Lack of proper SPAN support on 29xx/35xx series switches. Read only? I can live with it. No inter-vlan? Very bad. Does that make my worse design decision using Cisco CPE at my small customer/remote office sites? Hmmmm.... Daryl G. Jurbala BMPC Network Operations Tel: +1 215 825 8401 Fax: +1 508 526 8500 INOC-DBA: 26412*DGJ PGP Key: http://www.introspect.net/pgp