On Tue, 30 Mar 2004, Joe Maimon wrote: : Jon.Kibler@aset.com wrote: : >Greetings NANOGers, : > : >Yesterday we starting noticing long delays on an ADSL connection. : <snip> : Assuming it is not your ISP or that the telco is the ISP. : Dont believe them. Tell them to reset the port. Tell them to change the NETAT! Never Ever Trust A Telco! test, test and test some more on your side and then demand they do the same. I have even had to troubleshoot their network. I did the above and then when it still didn't work everyone (my boss, my boss' boss, data center techs and the same level of telco folks all got on a conference call for The Big Blame Party. It was, once again, their fault. scott : pairs. Tell them to switch your line to a different port on the dslam. : Tell them to put you into a different CO. Tell them to dispatch a : technician to test your line "at the nid". Get a FTP server with good : connectivity on the internet and upload/download to it, measuring your : speed. Show the telco low bandwidth and packet loss. Do some flood : pinging (carefully). : : Test the line with a cheap linksys or netgear or smc or dlink or similar : "broadband" residential router with ADSL modem (or even software [google : for raspppoe for windows, linux has pppoe software available as well - : if thats what your setup uses]). : : Spend a few dollars and get ADSL on another phone line if that all does : not work. : : For the money they make off a ADSL line, a Telco is unlikely to do more : than run the standard automated web testing thingy and say "Everything : fine here!" and hope you dont call back and cost them more. That makes : sense. The more support time and expertise expended on you, the less : profit generated for them by your business. : : I cant count the number of "Tests perfectly!" that get resolved : mysteriously inside the telco after some more harrasment. Furthermore, : our experience on average is that the more the line costs per month, the : better service you get on it. Typicaly with any large amount of : circuits, you will find the right people in the telco who actually give : a damn about you and can "get things done" : : Joe : :