13 Oct
2000
13 Oct
'00
6:30 p.m.
On Fri, 13 Oct 2000, Brett L. Hawn wrote:
Until of course they grow as large as the other big name competitor, then we'll see how well their service model scales.
I like Juniper as much as the next person, this doesn't however, make me naieve enough to believe that they're going to be able to leap the customer support and technical support hurdles that all the other large companies have hit.
I cannot argue this. Competition is good for the customers. At this time, better support arrives from Vendor X, tomorrow, vendor P springs up with better hardware, support and software. To vendor P, substantial checks are written. Then vendor R comes up. Lather. Rinse. Repeat. /vijay