26 Dec
2018
26 Dec
'18
11:57 p.m.
Thanks, Seth! I got a quick response from someone at Comcast. Cheers, On Wed, Dec 26, 2018 at 3:36 PM Seth Mattinen <sethm@rollernet.us> wrote:
On 12/26/18 15:24, Masood Ahmad Shah wrote:
You business support team keep insisting on sending an onsite tech. I explained that I don't believe that will resolve this issue (There is no evidence of an issue with the lines or signal levels) and it's a packet loss inside Comcast network, most likely aggregation/backhaul.
The easiest way forward is to let them send the tech out. That's the script.