is anyone keeping track of NSI errors?
Ken Eddings Sent: Wednesday, April 19, 2000 2:34 PM
I second that. I've been dealing with them around four years now and have never managed to speak to a human.
I avoid speaking to NSI support critters as much as possible and I never ask for anything "out of the box". Been doing that for five years now.
When pushed we've had to expedite things and pay the new expediting fee, which wouldn't have been necessary had reasonable customer service been available in the first place. Seems to me the generally regarded poor service might be used to drive business to their extra-cost services.
But ... of course!<g>
At 11:43 AM -0400 4/19/2000, Stewart Gott wrote:
attitude seems to be if you fill out the on-line or email form to the computer's satisfaction, and the computer accepts and
scary! Their processes it, fine,
otherwise they have absolutely no clue how to help you, how to change anything, how to update anything, it really is pathetic!
Agreed, this seems to be the standard. Note that Verisign is almost as bad. We went to self-signed certs, a long time ago, because we were tired of getting raped there as well. Now that Verisgn has bought NSI, I expect no improvement in service. They probably still won't be able to get Guardian running right.