In message <58111BD4.80403@vaxination.ca>, Jean-Francois Mezei <jfmezei_nanog@vaxination.ca> wrote:
My smart TV not only hasn't gotten updates in years, but Sharp has stopped selling TVs in Canada. (not sure if they still sell TVs elsewhere).
A little more than 2 years ago, I bought a last-of-its-kind demo model of a 50 inch Panasonic Plasma TV which was on sale (due to having been discontinued by the manufacturer) from the local BestBuy. Not long after, once I got the thing home, I realized that the thing's understanding of current local time... important in conjunction with the on-screen TV guide... was locked to Eastern Standard Time, and there was no way to change it. (This was/is a bit of a problem for me, as I'm in PST/PDT.) I called up Panasonic and explained the whole thing to a first- level tech support minion. She had no solution to offer me. I insisted on speaking to a manager. A manager got on the line and I prroceeded to re-explain the whole issue to him. I said that I needed a firmware fix. He said that there was no way the company was going to develop a fix "just for you". Politely, I persisted and said that the TV firmware was self-evidently faulty. <<click>> <<dial tone>>