they put you on hold to talk to somebody who knows his stuff that doesnt take phone calls. they cant put sr engineers at the frontline.. it would be a waste of talent since 80% of all calls are because customers are less then incompetent. latah, -andrew On Fri, 25 Jun 1999, TOO MUCH wrote:
Over the last year it seems that the quality of service I have received from TAC has diminished. At one time I found myself speaking to a knowledgeable engineer. Who knew the product and protocols involved and they were willing to share information.
The norm these days is to get an engineer who knows less then I do. I'm call requesting technical information pertaining to their products, What I get is some clown telling me to hold on while he surfs the internal web page looking for the answer. I can scan CCO myself!!
Is it just me ?
Phantom hates Cisco or should I say Sissy-Co TAC!!
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