On Thu, 24 Jun 2004, Grant A. Kirkwood wrote:
Ben Browning said:
<snip>
A lengthy timeline for action to be taken, from the viewpoint of the attacked, is indistinguishable from tacit approval of the attacks. I don't imagine MCI has a lengthy timeline when replying to sales email or billing issues.
You ARE kidding, right?
Sorry, I'll reply to ben's message part here: "Actually getting sales involved is a timely process from my perspective :( I used to know a sales person I could count on, he got RIF'd so now finding someone to help a customer that needs an upgrade is a very difficult task." Keep in mind, this is a very large corporation, Abuse/Security is in an entirely different arm of the beast than the Sales/marketting folks :( Affecting change from either direction is often times 'challenging'. -Chris