On Wed, Dec 23, 2020 at 02:58:32PM +1000, Robert Brockway wrote:
On Thu, 17 Dec 2020, Tom Beecher wrote: If the last 50 years has shown us anything it is that humans and computers working together can achieve far more than either in isolation.
Cheers,
Rob
And if the last 15 years has shown us anything, it is that when you can't get past the auto-attendant and talk to a real human, and if that person can't talk to you like a person instead of reading scripts at you, your stress levels go way up as does your desire to break things. Automation in customer service (or excessive emphasis on procedures) is a really nice way of taking a five minute problem and turning it into an hour long ordeal. (pet peeve) -Wayne --- Wayne Bouchard web@typo.org Network Dude http://www.typo.org/~web/