12 Feb
2010
12 Feb
'10
11:03 a.m.
On 12/02/2010 16:56, Brandon Grant wrote:
I am currently evaluating my options for an open source trouble ticket management system that is based on assets (the trouble ticket is opened on a particular server, network element, etc.). Also, I am hoping to find a tool that can tie in with SNMP software so I can have tickets auto-generated for certain types of SNMP traps or polling failures.
Any recommendations?
So far, the best two that I have been able to find are:
1. OTRS.org
2. GLIP-project.org
Any insight would be appreciated.
Request-Tracker (RT) with RT-IR (Incident Response) ? -- Simon.