ATT / SBC Yahoo! DSL Technicians

Anyone here work for ATT / SBC Yahoo!? I can not for the life of me find anything online and what I do find online, I cannot seem to confirm with a human being that speaks the English language to save my life. It's a couple very simple questions, really. If any of you work for SBC / ATT Yahoo! DSL and could get in touch with me or put me in touch with one of their IP provisionier people, I would be forever greatful. I would think paying you folks more money (even if it's only a residential connection..) would make someone want to talk to me but obviously not. :( Thank you, SR