Comcast's spokespeople aren't saying it explicitly, but Comcast service representatives are giving some service refunds to customers which lost Comcast service in California *BUT* still had power or backup generators at their residences. This appears to be customer satisfaction refunds for customers that complain, not actually based on evidence of a service outage or backup power at your residence. Since its likely only a few dollars of pro-rated service charges, its may be cheaper for Comcast to earn a little goodwill instead of paying customer service minutes on lengthy arguments. https://www.sfgate.com/business/article/Can-you-get-a-refund-Comcast-PGE-out... I haven't heard if AT&T landlines is matching Comcast's refunds for outside plant outages due to the PG&E or other power shutdowns. Most of the wireless/cellular companies had already announced wireless data & voice waivers during the power shutdowns.