On 07/12/13 13:54, Patrick W. Gilmore wrote:
On Jul 12, 2013, at 13:44 , Bryan Fields <Bryan@bryanfields.net> wrote:
On 7/12/13 1:39 PM, Patrick W. Gilmore wrote:
Put another way, whether it was stupid or evil, the results are the same. Turning off a customer in good standing is actionable in court, and should be avoided by legitimate businesses at nearly all costs. You can void a contract at any time so long as you're willing to accept the result. Hence the "actionable in court" phrase.
I've seen people have their service cut off and a carrier keep their equipment. Sure they will get it back, but is it worth spending 100k fighting them in court for three years? Every business makes tough decisions. For instance, judging the risk/reward ratio of getting, for instance, loss of use fees, legal fees, etc., out of an opponent in a court case.
Either way, I'm interested in hearing when a company does these bad things so I can add that into the decision when considering that company. (To be clear, one person saying "they cut me off without warning" does not automatically mean I would never do business with a company. There's always another side. But I still like to collect the info when possible.)
In this case, the OP didn't mention which company it was, other than "monopole".
Well "monopole" (or in good english "monopoly") ... I left their name out on purpose. There is no point into shaming them. I was more interested how prevalent it was in other markets. As this being in Canada... They can easily bury any legal action in suits for centuries =D ----- Alain Hebert ahebert@pubnix.net PubNIX Inc. 50 boul. St-Charles P.O. Box 26770 Beaconsfield, Quebec H9W 6G7 Tel: 514-990-5911 http://www.pubnix.net Fax: 514-990-9443