On Sep 22, 2008, at 1:33 PM, Tom Sparks (Applied Operations) wrote:
I also don't believe Intercage was complicit in any net-crime; Thats not to say it didn't exist, but more along the lines of they got lost in the noise of running a business.
Which is not acceptable. You answer your abuse complaints, you shut down your spammers. Period, end of subject.
That's a bit '90's. I'll settle for s/answer/handle/, because I don't think that most sites are willing to actually discuss abuse issues with random folks submitting complaints, and so that leaves you with either sending a form letter of some sort, or not saying anything. Further, many places seem to send form letters but not do anything. I am not sure that there is much (or any) value-add in sending a response, unless further information is needed.
From my point of view, the best response is when the problem simply goes away. A personal reply (rather than a form letter) is also generally a really good sign that someone cares enough to show that they're doing something, but again that seems to be the exception rather than the norm. The Afterburner experience, however, should be an excellent example for the difference that simply *showing* you care and are doing something makes.
... JG -- Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net "We call it the 'one bite at the apple' rule. Give me one chance [and] then I won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN) With 24 million small businesses in the US alone, that's way too many apples.