http://www.fema.gov/staff/extended.jsp
Lists an "IT Services Division" that has ~250 possible points of contact.
Surely one of them has some clue... :-/ I think this sort of problem shows the endemic disease currently in place at FEMA. It's not just an "IT gaffe" or firewall mistake. It's a failure much more serious, sadly.
ObOp: Email is NOT a reliable form of communication. DHS shouldn't start to think so either. NANOG shouldn't worry about if someones email is working as a byproduct, but sure worry if the store and forward function of an ISP is. ' Anything below that is the individual SP's problem, IMO. Perhaps there are reasons some corporate or volunteer mail service is not working i.e. blocked, disallowed on port, etc. ObNotOp: Anyone who needs to contact FEMA, already knows how. If they are using a web page address, they probably shouldn't be contacting FEMA directly, but working through their own government hierarchy.