On 10/10/11 3:41 PM, Frank Bulk wrote:
Holding the last 10% of the meeting room payment seems like a good start for any venue. It's worthless. It's like being single-homed on a line with an SLA that refunds some small percent of your service provider fee for extended outages - fat lot of good that does you when your line Goes Down. The hotel's IT department will assure them (and you) that they have the situation covered, and then when it goes down you get a whole whopping 10% discount, but in the meantime you Have No Network.
To get their attention, to make sure they are really ready to provision the network capacity correctly (with adequate hardware, software, bandwidth, appropriate configs, etc.) the penalty needs to be something closer to "50% of all fees paid by the organization AND our attendees, for meeting rooms, food service, AND for lodging". Then when the network dies everyone gets 50% refunded. That will get the hotel management's attention and *possibly* help ensure that their IT department really DOES have the situation properly spec'd and provisioned to handle the traffic. jc