I had that during the 2020 storm that swept through the US. I called PUD a few months before about a tree hanging at a 45 degree angle above the primaries. I called again a month later when I noticed the tree had been slowly shifting. No sense or urgency from the PUD. Then the storm hit and I watched from my car as it smashed into a pole, snapped the primaries, destroyed a transformer, snapped the secondaries, snapped the pole, and then hung bits of itself from the cable space. It was pretty spectacular—I wish I had gotten it on video.

Ignoring it for ~2 months turned a $500 tree removal into something that cost tens of thousands of dollars—not to mention the teams that had to do all the work in sub-freezing temps instead of cool with intermittent showers.

Everyone on in a ~1 mile stretch went without power for ~17 hours in 13 degree weather. Fortunately I have two generators that are worth more than my car and I had the ability to fail over to a Starlink connection. Internet was back up about about 38 hours later.

-A

On Mon Jun 27, 2022, 05:14 PM GMT, Mike Hammett wrote:
Maybe.

I saw multiple reports of a town this past week end that didn't respond to multiple calls for a transformer and pole CURRENTLY on fire. I guess they had better things to do.

From: "Jay Hennigan" <jay@west.net>
To: nanog@nanog.org
Sent: Monday, June 27, 2022 12:07:16 PM
Subject: Re: Reporting Comcast outside plant issues?

On 6/26/22 19:27, Justin Streiner wrote:
> Does anyone here have a contact at Comcast for reporting outside plant
> issues that are not (at the moment) service-affecting? I am not a
> Comcast customer, and they make it nearly impossible for non-customers
> to reach them unless you're signing up for service.

Call the non-emergency number for your local PSAP (police or fire
department) and report wires down. They'll know how to get it handled.

--
Jay Hennigan - jay@west.net
Network Engineering - CCIE #7880
503 897-8550 - WB6RDV