RE: Followup British Telecom outage reason

you are right. But in an era of focusing on the box, vendors are forgetting that solid software and knowledgable support are just as important.

Possibly slow down a bit on rolling all those new features and widgets into the software.... Make the software do what it should, reliably.. then put the new stuff in there.

ie.. bug scrub a train, per chassis. Make it solid.. then put the toyz in.

easier said than done when everybody wants every fancy new feature 110% solid and yesterday.