While I understand where you are coming from and I completely agree, I think I should point out that the search pattern you generated actually produced an Press Release about Global Crossing's SOC implementing some ISO 9001:2000 certification. At the bottom of the article it had Press "Contacts" within Global Crossing. It didn't actually contain any useful contact information for any SOC personnel whatsoever... It's a moot point however, because I happen to agree with you that obtaining that information via nslookup is a more effective barrier at weeding out the less clueful. Stefan Fouant: NeuStar, Inc. Principal Network Engineer 46000 Center Oak Plaza Sterling, VA 20166 [ T ] +1 571 434 5656 [ M ] +1 202 210 2075 [ E ] stefan.fouant@neustar.biz [ W ] www.neustar.biz
-----Original Message----- From: J. Oquendo [mailto:sil@infiltrated.net] Sent: Wednesday, December 17, 2008 4:01 PM To: nanog@nanog.org Subject: Re: Global Crossing SOC
On Wed, 17 Dec 2008, Fouant, Stefan wrote:
-----Original Message----- From: J. Oquendo [mailto:sil@infiltrated.net] Subject: Re: Global Crossing SOC
only one who has thought about this. Maybe NAP's and NSP's can place contact information somewhere for those with a specific need to contact those with direct knowledge.
I think it's a lovely idea, I just wonder how long such a system would last before people really start taking advantage of it, i.e. I have a really low priority, non-important issue I need resolved, let me get in touch with the MOST clueful person I can to get a really quick resolution...
I thought I had made it clear about the cons. Obviously the con would be someone contacting say Global or Level3 or someone else with: "OMFG like... Some virus!", the cost of doing business. That doesn't stop them NOW from Googling "security" +"Global", they're not doing an nslookup for contact information. I would like to believe that the majority of people doing nslookup's for contact information usually have a higher grasp of what they're looking for. Ask any "Average Joe" to perform an nslookup and compare those results to deer on the highways looking at those high-beams.
You can't expect someone with a less than mission critical reason to contact someone in a higher position, there is no guarantee someone wouldn't be clueful enough to just Google "SOC" +"Global Crossing" +SOC
(http://www.google.com/search?q=%22global+crossing%22+%2B%22SOC%22+%2Bc
ontact)
What I infer from you is "right... Buddy go ahead and do it... Then the whole world will be screaming about not-so-important shtuff!" If this is the case, what's to stop them from using Google. For the most part, we can infer a large portion of users outside of those with *some* form of networking concepts/experience, can use and know what nslookup is for. Placing relevant information is not going to "cripple SOC" no more than Google would.
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+ J. Oquendo SGFA, SGFE, C|EH, CNDA, CHFI, OSCP
"Enough research will tend to support your conclusions." - Arthur Bloch
"A conclusion is the place where you got tired of thinking" - Arthur Bloch
227C 5D35 7DCB 0893 95AA 4771 1DCE 1FD1 5CCD 6B5E http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x5CCD6B5E