on Mon, Apr 12, 2004 at 12:31:59PM -0400, Robert Blayzor wrote:
I can understand the reasoning behind what they are doing, but perhaps they are taking things in the wrong direction. Our abuse@ email address is just that, abused. Our abuse@ mailbox gets probably 500+ spams a day with maybe 2-3 legit emails that we need to look at. Sure we could run anti-spam measures on the abuse@ address but that probably isn't the way to go since most complaints to abuse@ are forward spam messages which could be marked and then missed.
So don't do content-based filtering.
[...] Having our techs/engineers go through the abuse@ box every day to play hide and seek is a bit of an agonizing task that nobody really wants, especially at the volume it is today.
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