On Thu, 6 Dec 2001, Pete Kruckenberg wrote:
What would be the network operations equivalents to revered business tomes like "The Practice of Management", "Seven Habits of Highly Successful People", "The G.E. Way" (and a variety of others that populate the shelves of your friendly local executive)?
Although Internet CEOs and CFOs have been running around screaming "The Internet is different, the old rules don't apply" most of the business of network operations is "Those who cannot remember the past are doomed to repeat it." Dilbert and Drucker are applicable as always. But I suspect that's not the answer you want. Here are a few suggestions for books which should be on every Internet manager's bookshelf. It wouldn't hurt to read a few of them too :-) Bell Labs ; Engineering and Operations in the Bell System Brooks, Frederick ; The Mythical Man-Month Economides, Nicholas ; The Economics of Networks (a paper which should be a book) Humphrey, Watts ; Managing Technical People Huston, Geoff ; ISP Survival Guide Kahin, Brian, editor ; Coordinating the Internet Knight, Christopher ; ISP Marketing Survival Guide Neumann, Peter ; Computer-Related Risks Schneider, Fred, editor ; Trust in Cyberspace Shapiro & Varian ; Information Rules