Has anyone noticed significant Level3 transit issues this evening? [wrl@<REDACTED> ~]$ traceroute ae-23-52.car3.Chicago1.Level3.net traceroute to ae-23-52.car3.Chicago1.Level3.net (4.68.101.39), 30 hops max, 40 byte packets [...] 4 ge-6-1-101.hsa1.Cleveland1.Level3.net (64.156.66.29) 2.627 ms !H [wrl@<REDACTED> ~]$ [wrl@<REDACTED> ~]$ traceroute vlan79.csw2.Dallas1.Level3.net traceroute to vlan79.csw2.Dallas1.Level3.net (4.68.19.126), 30 hops max, 40 byte packets [...] 4 ge-6-1-101.hsa1.Cleveland1.Level3.net (64.156.66.29) 3.166 ms !H * * [wrl@<REDACTED> ~]$ [root@<REDACTED> ~]# traceroute www.he.net traceroute to www.he.net (216.218.186.2), 30 hops max, 40 byte packets [...] 3 te-3-1.car1.Cincinnati1.Level3.net (4.78.216.9) 29.279 ms 18.127 ms te-3-2.car1.Cincinnati1.Level3.net (4.78.216.13) 20.737 ms 4 ae-2-5.bar1.Cincinnati1.Level3.net (4.69.132.206) 20.193 ms 24.019 ms 24.360 ms 5 ae-10-10.ebr2.Chicago1.Level3.net (4.69.136.214) 35.255 ms 35.884 ms 35.595 ms 6 ae-23-56.car3.Chicago1.Level3.net (4.68.101.167) 28.672 ms ae-23-54.car3.Chicago1.Level3.net (4.68.101.103) 30.715 ms ae-23-56.car3.Chicago1.Level3.net (4.68.101.167) 32.160 ms 7 glbx-level3-te.Chicago1.level3.net (4.68.110.194) 97.377 ms 97.080 ms 96.625 ms 8 * * * 9 * * * [root@<REDACTED> ~]# On Wed, 27 Aug 2008, Craig Pierantozzi wrote:
Most likely the issue was communication between the NOC and the service management center. The NOC deals with the core facing events versus the SMC which takes the incoming calls from the customers. In this case the issue was identified and resolved in the NOC.
Perhaps the RFO was not posted internally or whomever you talked with didn't check the status updates or something. Lot's of things could have resulted in a tech not knowing about this type of issue.
Anyway, to tie up loose ends, there was a problem on a core router that was isolated and then repaired in Atlanta.
regards -Craig
On Aug 27, 2008, at 5:02 PM, Jon Lewis wrote:
On Wed, 27 Aug 2008, David Hubbard wrote:
be. The tech I spoke to this morning said he had no knowledge of any issues yesterday, of course my ticket also had none of the information I sent in to them yesterday or even a clear description of what the problem was....
We opened a ticket for today's event and got the same response.
---------------------------------------------------------------------- Jon Lewis | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
-- William R. Lorenz "Whether you think you can or think you can't, your right." -- Henry Ford