im guessing this is going to be one of those posts where mtr told him the ip of the CMTS or another inside hop has loss because it deprioritizes/rate limits ICMP :)

On Wed, Dec 26, 2018 at 6:37 PM Seth Mattinen <sethm@rollernet.us> wrote:
On 12/26/18 15:24, Masood Ahmad Shah wrote:
>
> You business support team keep insisting on sending an onsite tech. I
> explained that I don't believe that will resolve this issue (There is no
> evidence of an issue with the lines or signal levels) and it's a packet
> loss inside Comcast network, most likely aggregation/backhaul.


The easiest way forward is to let them send the tech out. That's the script.