I'd have to concur - pre-MFN experience with AboveNET was a lot more customer friendly... we used to have a sales rep that would die for us there - he would beg borrow and steal to make us happy - it would take a phone call and a verbal committment to get a new line run to the cage etc... after the buyout (and exodus of some good folks) ther service really got formal - with everything needing to be in writing and all contacts needing to get a ticket via their support center... but we were still happy with the product to say the least... On Jun 3, 2001 Tim Wilde spake:
Since you brought it up......I have been to Abovenet's facility at 8100 Boone. Is it empty or what?
Are they hurting for business?
If the treatment we received from one of their sales reps while trying to get colocation quotes for their (as yet incomplete, far behind schedule, AFAIK) Boston datacenter is representative to how they treat all customers, it wouldn't surprise me that they'd be hurting for business. I'm still waiting for a quote that I was promised within a day two months ago, and have long since gone with a different provider.
Tim
-- Rich Sena - ras@thick.net ThickNET Consulting "On the way to understanding; you understand, and forget."