From experience, I can imagine that Arelion has a very small subset of customers that are blowing up their tech support for changes like these constantly. I'm sure it's a punitive measure to deter these guys. Aaron On 30.06.2024 20:33, Tim Burke wrote:
First I've heard of a provider doing it... and we do business with 3356, the one carrier I'd expect to do something like this :-)
Might just be me, but I rarely have to have config changes done on circuits after provisioning, short of enabling dual stack bgp on a circuit that didn't have it previously, or if a provider did something silly with your config after provisioning/acceptance like send you a default route all of a sudden.
Despite that, I know there are lots of people that can't decide on how they want to do things, or refuse to use and/or don't understand things like IRR. I don't do anything with 1299 (yet), but I could potentially see this as a "PITA surcharge" to discourage people from being unable to make their minds up... surely they would waive it for clueful customers who are making a reasonable quantity of changes.
On Jun 30, 2024, at 4:17 PM, Randy Bush <randy@psg.com> wrote: has charging for config changes a la https://www.arelion.com/customer-excellence/customer-support/online-technica... [1] become common while i was not looking? admittedly, i have not looked for a long time. randy
Links: ------ [1] https://www.arelion.com/customer-excellence/customer-support/online-technica...